Better customer experience can only be possible when choosing better software for your call center venture. Wherefore, CRM Call center software is the keystone for achieving every crucial goal related to the customer.
If you invest in great CRM products then it would also be beneficial for your company. This article will share all such extensions that a business needs.
2022 CRM software statistics to know
Read this before you jump into any product info to purchase for your Call center business.
- Possible CRM revenue by 2025: $82 billion
- AI in CRM can generate revenue: $1.1 trillion
- Accuracy of reports can increase up to 42%
- More than 91% of organizations are using all functionalities of CRM system
- See an increase in sales of more than 29%
Integration is possible with any CRM system
Leverage any CRM Call center software and integrate it with third-party applications.
The biggest benefit behind syncing with third-party apps is you can better coordinate with the sales team. Also, there is an increase in efficiency and elimination of every redundant task.
Suppose you choose SugarCRM for your call center business. You can integrate with various apps like Mailchimp, Trello, Twilio cloud-communication tool, and so on. Think about the productivity of your business team.
CRM products that are excellent for your call center business
Now let us give you some plugin details that are a cinch to use and affordable and of course, loaded with great features. All of these plugins offer 3-day free trial.
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Twilio SMS:
The product has used the service of Twilio SMS API that helps in starting real-time SMS conversations with customers/leads. The SMS will be delivered in a single click through the chat box. You can use SMS template sharing functionality, opt-out function, talking to various customers at once, and more. Twilio SMS for SuiteCRM is awesome for supporting all versions of SuiteCRM. Cost of this extension: $499.00.
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Global Hide Manager:
When you receive a bunch of customer sensitive info, you can hide them in a CRM for security purposes. Introducing Global hide manager extension to hide buttons, fields, and sections. Use it to disable fields based on a hyperlink, ID, and Class. Let us share one of the splendid functionality: hiding characters of any business record. Just like this ###89922 or $$$4090887. If you hide something doesn’t mean you can’t unhide later on. Global hide manager provides that feature to unhide anytime as per your business need. Cost of this extension: $499.00.
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Faster Global Search:
To find anything in the CRM database promptly, the product is launched to save your quality time and effort. A user is looking for the leads info so all the data a user can see in seconds through this extension with accurate info. Adapting this product will share salient features like “Exact match”. It is built to show the phone number and email address of any lead. Ultimately, it gives you live search results which means when you enter three characters in the search box it will share suggestions below related to that keyword. Cost of this extension: $299.00.
