Patient Engagement Solutions Tips For Healthcare Providers
Modern, adaptable, and convenient: patient engagement solutions are an excellent method to provide effective healthcare to your clients during and after the Covid-19 outbreak. It’s especially crucial in a small practice to make sure your clients always feel taken care of before, during, and after their virtual meetings. If you don’t know how to patient engagement solutions or want to maximize your patient engagement solutions services to expand your client-focused private practice, patient engagement solutions for providers can assist you. Nutrition professionals were the inspiration for Healthie’s patient engagement solutions and EHR platform.
Communicate with your customers
Your client’s appointment with you may be their first private practice patient engagement solutions session. Send them an email outlining what to expect to put them at ease and cut down on time spent figuring out technical issues. Consider establishing a template to send to each new client, which includes the following information:
They will receive confirmation of their appointment date and time.
How they can participate in the patient engagement solutions appointment – offer a link for them to click.
How to check that their camera and microphone are turned on.
What to do if they can’t log on or the call drops in the middle? You should give them your phone number so they can contact you if they have any concerns.
Reminds them to sit in a private area and to make sure their gadget is fully charged or hooked in. You can also let them know what you’d prefer them to have on hand.
Inform them of how they can contact you if they have any questions or concerns. Choosing an SMB software with an EHR that includes an integrated billing and telehealth system will help you automate your interactions with clients, such as appointment reminders and video call links.
Make charging transparent
Before discussing patient engagement solutions with a new customer, it’s a good idea, to be honest about payment. They may be unaware that their insurance covers telemedicine in the same manner that it does in-person sessions.
Obtain their insurance information and confirm coverage with their insurer. You can do this either online or by calling the insurer’s representative. If they aren’t covered, inform the client of alternative payment methods, such as credit cards.
Remember about HIPAA compliance
Patient engagement solutions require the same level of HIPAA compliance as in-person meetings. Choose a telemedicine platform that guarantees HIPAA compliance to ensure you’re following all key rules and regulations. Ensure that you have access to the healthcare platform’s Business Associate’s Agreement.
Healthie is a cloud-based EHR and telehealth platform that is easy to use and supports HIPAA compliance-all while being adaptable to match your business needs.
Before your first call with a client, they may be require to complete a clinic permission form (depending on the state). At the absolute least, they must vocally agree to train sessions. Finally, always host your sessions in a private area and over a secure wifi network.
Promote your healthcare services
According to research, many people prefer telehealth care to face-to-face care and would actively seek it out. According to one survey, 50% of consumers would switch providers if they could have regular health checkups.
So, if you have a fantastic healthcare platform and a variety of in-demand health services, let people know! Send an email to your current client list informing them of your new services. Posting about it on social media, running an email campaign, or starting a referral program are some other terrific health recommendations for private offices.
